FAQs

Studio Daboo

Shipping Info

What Shipping Methods Are Available?

I am working with Dutch Royal Post and DPD as main couriers. All parcels are sent with Track & Trace option so you can follow your order.

How Long Will It Take To Get My Package?

Depending on the country of your origin it can take from 2 days to 14 days for your order to arrive. I'm striving to send your order the same day as you place it, in case when that is not possible I will let you know about eventual delays. 

Do You Ship Internationally?

Yes, I ship internationally to all countries.

Payment Info

What Payment Methods Are Accepted?

You can use one of the following options:
- iDeal ( e-commerce payment system used in the Netherlands, this payment method allows you to buy on the Internet using direct online transfers from your bank account)
- Stripe (International payment system for credit cards)
- PayPal (you can pay with your PayPal account, but also you can you can pay with your credit card if you don't have a PayPal account)
- Sofort (a real-time online banking payment service available to customers who have a bank account in Germany, Austria, Belgium or the Netherlands)
- Bancontact (market leader for electronic payments in Belgium. To use Bancontact, customers need a card linked to a Belgian bank account)

Can I Get A Refund?

In rare cases where you are not satisfied with the item received, you can receive a refund upon successful return of the item, Item should be in the same condition as you have received it.

Are Transactions Secured?

Yes, all transactions are made through external payment gateways who employ their high security procedures to keep your transactions safe.

Orders and Returns

Do I need an account to place an order?

No, you don't need an account to place an order.

Who should I to contact if I have any queries?

For questions please reach out through contact form

How Can I Cancel Or Change My Order?

In case you change your mind and would like to cancel or change your order, please reach out using the contact form and I will make sure that everything is to your satisfaction.

How Do I Track My Order?

You can track your order through a Track & Trace link that will be supplied to you when order is sent. For status of your order you can check it on order tracking page.

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